Acadiana: (337) 233-9444 | Greater Baton Rouge: (225) 243-5777

FREQUENTLY ASKED QUESTIONS

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General Questions

Does Chem-Dry of Acadiana offer coupons, specials, or promo codes for carpet cleaning?

Yes, at Chem-Dry of Acadiana, we offer coupons and special promotions! You can find these on our coupons page. Follow us on Facebook to quickly be notified of new promotions and coupons!

Are Chem-Dry products safe for my kids and pets?

Absolutely! All ingredients in Chem-Dry’s primary cleaner, The Natural®, are on the F.D.A.’s Generally Recognized As Safe (G.R.A.S.) list. As its name states, The Natural® doesn’t contain any harsh soaps or chemicals. Instead, it’s composed of elements that are safe for your carpets, home, family, and the environment.

Is Chem-Dry of Acadiana a steam cleaning service?

No, Chem-Dry of Acadiana is not a steam cleaner. We use carbonation to lift dirt and grime from your carpets, so we do not need to use the gallons of water typical steam cleaners use. We use 80% less water than steam cleaners! Continue to the next question below to see how Chem-Dry compares to steam cleaning and other carpet cleaners in the Acadiana and Greater Baton Rouge areas.

Carpet Cleaning

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning saturates your carpet with excessive water, soaps, and detergents. This means you’re left with wet carpets for 1-2 days, which creates a breeding ground for mold and mildew. Plus, the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.

Chem-Dry of Acadiana’s residential and commercial carpet cleaning process in Lafayette, LA, is very different. We don’t rely on heavy water usage. Instead, we use microscopic carbonated bubbles to extract dirt deep within your carpet fibers. After the carbonation lifts that, our high-powered equipment removes the dirt and moisture from the carpet.

What is the best carpet cleaning method?

Our process for residential and commercial carpet cleaning in Lafayette, LA, is considered by many to be superior and healthier than other methods for your carpet and upholstery. Chem-Dry’s unique Hot Carbonating Extraction (HCE) cleaning method uses the power of carbonation to extract more dirt and grime from your carpets without using large amounts of water and chemicals. This means your carpet stays cleaner for much longer.

Using less water also means that your carpets dry faster, typically in 1-2 hours rather than 1-2 days. Our signature cleaning solution, The Natural®, is a cleaning mixture that—through carbonation—lifts dirt to the surface, where it is whisked away swiftly. The Natural® is non-toxic and ideal for homes with kids and pets.

Why do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant, which wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a wise investment is that it slows the aging and wearing process and can extend the life of your carpets. Learn more here!

How do you remove pet urine odor from carpets?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are concentrated urine crystals that become even more pungent. Many companies just mask this odor. However, Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to break down the urine crystals and enzymes, forever eliminating the pet urine odor.

Will my carpets re-soil quickly after the cleaning is finished?

Not with Chem-Dry of Acadiana! Many carpet cleaners, including steam cleaners, use soaps and detergents in their process. This often leaves behind a sticky, dirt-attracting residue that makes your carpet dirty quickly. At Chem-Dry of Acadiana, we use a non-toxic cleaning solution for residential and commercial carpet cleaning in Lafayette, LA, that doesn’t contain any soaps, detergents, or harsh chemicals so that it won’t leave behind any sticky or dirt-attracting residue.

How long will it take for my carpet to dry completely?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and your carpet type. Turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes, carpets can take longer to dry for various reasons.

How often should I have my carpets cleaned?

Homeowners should clean their carpets every 3-6 months. If you have kids, pets, or someone in your home who has asthma or allergies, we recommend cleaning your carpet more frequently.

Should I vacuum before you arrive?

This is not necessary. As a standard part of our service, our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive.

What type of chemicals does Chem-Dry use?

Chem-Dry uses a cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates, and it is safe and non-toxic. Contrastingly, most steam cleaners use soaps, detergents, and harsh chemicals.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

Chem-Dry of Acadiana uses up to 80% less water than typical steam cleaning because we rely on carbonation to clean. Our carbonated cleaner, The Natural®, uses millions of microscopic bubbles to release dirt and grime from the fibers of your carpet, which is then suctioned away. This low-water cleaning method is healthier for your carpets and more environmentally friendly.

Can other carpet cleaning methods actually hurt my carpets?

Yes! Steam cleaners dump large amounts of soapy water into your carpets and then “try” to extract it all back out. Heavy water usage results in an extended drying time, usually 1-2 days, and can leave dirt-attracting residue on your carpet. Steam cleaning can cause mold and mildew to grow below your carpet’s surface and padding.

What is considered a room?

Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

Upholstery Cleaning

How long does it take for furniture to dry?

In most cases, furniture dries within just a couple of hours of our cleaning process, but in some cases, it may take overnight to fully dry. This just depends on the upholstery’s fabric and how deeply it was cleaned (i.e., heavily stained areas will take longer to dry).

Do you offer protectant or stain guard for upholstery?

Yes! After your upholstery cleaning, you have the option to get your furniture stain-guarded with Chem-Dry’s Protectant.

How does Chem-Dry clean upholstery?

We use our proprietary Hot Carbonating Extraction (HCE) cleaning method and core cleaner, The Natural®, for upholstery cleaning. The carbonated cleaning bubbles in this solution release dirt, soil, allergens, and spots from the upholstery fibers. Then, we use our extraction equipment to remove the allergens from your furniture.

How often do upholstery manufacturers recommend that you clean your furniture?

Manufacturers recommend professional upholstery cleanings every 24-48 months. If you have kids or pets with allergies and asthma, experts recommend getting your furniture cleaned more frequently. If your furniture is stained, saturated, or has unpleasant odors, it is time for a cleaning! It is also essential to look at the tags on your furniture for further cleaning instructions. Many upholstered pieces require professional cleaning as opposed to spot cleaning.

Why should I have my upholstered furniture professionally cleaned?

Without professional upholstery cleaning, dust and dirt will remain in your furniture and can be released into the air.

Tile & Grout Cleaning

Why should I have my tile, stone, and grout cleaned?

Just like carpet, dirt builds up on your tile, stone, and grout and dulls the appearance of these surfaces. A thorough, professional stone, grout, and tile cleaning in Lafayette, LA, is the only way to remove embedded dirt and ensure that this area of your home is clean and healthy. Scrubbing tile and grout on your hands and knees isn’t a fun job – with our professional equipment, we can save your back and make your tile surfaces look better than ever!

How often should I clean my tile, stone and/or grout?

Many factors must be considered when determining how frequently you need to get your tile, stone, and grout cleaned. Foot traffic, children, pets, and regular maintenance will affect how often you need to clean your tile, stone, and grout. If stains and discoloration are present, it’s time to book a tile cleaning.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil just like carpet. Applying a sealant will help create a protective barrier, giving you more time to clean up dirt and liquid before they soak into the grout. The sealant you choose will determine the degree of stain resistance the grout will hold.

Area Rug Cleaning

Is Chem-Dry's cleaning process safe for my rugs?

Our practical yet gentle area rug cleaning and drying process preserves the dye within your rug’s fibers, leaving your rug’s colors vibrant and fresh. Our cleaning products don’t leave behind any dirt-attracting residues and help your area rugs stay cleaner longer – providing a safe and healthy home environment for your family and pets. Learn more here!

Why should I have my area and oriental rugs cleaned?

Area and oriental rugs usually receive a lot of traffic. Like carpets and upholstered furniture, area, and oriental rugs act as air filters for the home, trapping dirt and allergens. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer, and ensure that all areas of your home stay clean and healthy.

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